Is shipping available to all countries? Do you ship to the USA or Australia?
Yes, we ship practically everywhere!
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How can I check the status of my shipment?
You received your tracking number in the e-mail - it's the number that starts with RR and ends with PL. Just enter it on your office mail site or on this website:
https://emonitoring.poczta-polska.pl/?lang=en
If you don't see an update for your package on the page above, try entering the number in a search engine:
For the US: https://www.usps.com/
(Currently unavailable)
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I haven't received my shipping confirmation email.
Please check your spam folder - sometimes emails end up there by mistake.
If you still can't find it, just message me and I'll resend it to you.
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In what timeframe do you send packages?
Since we usually open packages only once a month and there are just two of us, sometimes sending your package may take a few days, and sometimes up to two weeks. Please keep that in mind!
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Do I need to pay customs and service fees?
For shipments outside the European Union, customs fees may apply. We are not responsible for these fees, and they do not constitute a basis for a refund, as we have no control over them. By placing an order, you acknowledge the possibility of additional fees upon delivery and agree that they will be your responsibility.
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Do I need to pay customs duties for shipments to the USA?
Probably yes. For any parcel shipped on or after August 29, 2025, U.S. Customs will assess an import duty.
Customs and related charges
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Import duty: a base rate currently estimated at 15%
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Disbursement fee (UPS): typically 2% of the customs amount (minimum $14 USD).
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State sales tax: may apply in addition to federal duties, ranging roughly 0–8.5% depending on the destination state.
Additional possible fees (charged only in specific circumstances)
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Payment handling fee: $12 USD if duties are paid by cash or a traditional bank transfer instead of using UPS’s online payment option.
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Storage charges (if duties are not paid promptly):
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First 2 days: free
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From day 3: $25 + $0.05 per lb per day
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From day 7: $25 + $0.10 per lb per day
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From day 15: shipment may be moved to a General Order warehouse (additional fees apply and items may be at risk of confiscation after 6 months).
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Important: Payment of any customs duties and related charges is the buyer’s responsibility. These fees are not included at checkout and must be paid on delivery. If the recipient refuses to pay and the parcel is returned, return and storage costs will be deducted from the order value before any refund is issued.
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Do you charge VAT?
No :) I am currently part of a program that allows both me and my customers to sell and purchase without charging VAT.
However, some countries: such as Spain and Bulgaria, are not included in this system. For these destinations, VAT (around 20%) is added at the final stage of checkout. This tax is then settled in your own country.
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It's been a month and my package hasn't arrived.
If something like that happens, don't worry! Please email me with your order number - don’t message me on Instagram, as I might accidentally overlook your message! The packages are insured, so you'll simply receive a new one.
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My items were damaged during travel, what should I do?
Please contact me via mail with your order number and attach photos, we will find a solution!
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What are the payment methods on the website?
You can pay by card, Google Pay, Apple Pay and PayPal.
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What are these numbers on the prints? Are they quantities?
They're reference numbers to help me quickly locate the ordered print.
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I'm unsure whether the package will reach me / what the products look like.
To help you decide, we save all delivered packages to our highlights on Stories - you can view all the photos of the products that have already been delivered.
YOUR ORDERS
After receiving your package, tag our shop - we’ll be happy to reshare your post!
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Are you the one taking the product photos on the website?
The product development, videos, and other content on the website are handled by the other half of the Kiyu Miyu team: MIYUU